NBN Installation Guide: What to Expect Before, During and After

Ever since the NBN came to light, homes and businesses across Australia have been experiencing reliable, high-speed internet. If you’re one of those who have recently signed up for an NBN plan, you’re probably wondering what to expect when the technicians come over for installation.

Allow us to walk you through the process, ensuring you’re fully prepared for your NBN connection. To make sure everything goes well without a hitch, turn to a reputable provider like MATE.

Before the Installation Date

  • Check for availability – Before anything else, double-check that NBN services are available at your specific address. You can do this via the official NBN website or by contacting your chosen NBN provider.
  • Choose your NBN plan – Your plan depends on your internet needs. Consider factors like download speed, contract length and data allowance.
  • Plan the location – Where do you want the NBN equipment to be installed? Ideally, it should be in a central location and near a power outlet.
  • Prepare your property – Make sure the technicians have clear access to the installation point, meaning it should be free from furniture or other obstacles. If you’re in a rental property, ask permission from your landlord to avoid any issues.
  • Gather information – The technicians might need your account details and other relevant information about your existing phone and internet connection, so be ready.

On the Day of the Installation

  • Be present – If your schedule won’t permit, make sure there’s someone home during the installation to grant access to the technicians and answer their questions.
  • Technician identification – For your security, ask for the technicians’ ID before allowing them entry. Remember that you’re allowing entry to strangers, and it won’t hurt to be cautious. 
  • Discuss the plan – The technicians will discuss the installation process with you and confirm the planned location for the NBN equipment. This is a good time to ask questions if you have any.
  • The installation process – The installation will vary depending on the type of NBN technology at your location. It typically involves running cables, installing the NBN connection box and setting up the equipment.
  • Clean up – After the installation, the technicians will clean the work area and remove any leftover materials.

After the Installation

  • Testing the connection – To make sure everything is working properly, the technicians will test your new NBN connection.
  • Setting up your devices – You’ll need to connect your devices (computer, modem, router) to the new NBN equipment. Here, a trusted NBN provider like MATE can offer support.
  • Contact your provider – If you encounter any issues after the installation, be sure to contact your NBN provider for assistance.

Additional Notes

  1. Appointment times – NBN installation appointments typically take a few hours, but this can vary depending on the complexity of the job.
  2. Existing phone line – Should you keep your current landline service or switch to an internet-based phone plan?
  3. Internal wiring – If needed, the technicians will make minor adjustments to your internal wiring. Don’t worry because they will discuss this with you beforehand.

If you want a smooth NBN installation, preparation is crucial. Follow our guide, and you can look forward to a stress-free experience and get connected to the high-performance internet you and your family deserve. 

Once the NBN is installed, you can relax and enjoy the benefits of your new connection. It’s time to stream movies, browse the web at lightning speed and stay connected with your loved ones—all with a fast and reliable internet connection.

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